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November 16, 2008

FolderShare to the rescue! Mozy fails, it's gone!

I've had an unbelievable frustrating few days thanks to a significant OS crash Thursday. It was the first crash I've ever experienced like this since I switched to Mac. It locked the system completely; it wouldn't respond to any keystrokes or mouse movements and was repeating over and over the last second from a podcast that I was playing in iTunes. After waiting over 30 minutes hoping it would start responding I had to do the unthinkable and power the system off using the power switch.

I'm not positive what caused the crash but I highly suspect it was Parallels Desktop 3.0 (5608) as WindowsXP running in it was having window draw errors moments before.

In any case, the crash corrupted the volume on one of my Drobo storage drives. It houses over 14,500 photographs: ALL of my personal photography projects from the last 6 years, most of which are wildlife, nature and landscape photographs I've carefully labored to make across the state of Vermont. Without exaggeration they're the sum of hours of work from almost every single day...countless hikes and long drives, late nights and extremely early mornings!

At first I thought I was able to fix the volume with Tech Tools but after a reboot I got an error message that stated something like, the drive volume is damaged and needs to be reformatted; it has been mounted in a temporary state so you may copy all the data that can still be read.

I was livid! Over 1/3 of the files were suddenly missing completely and many more were corrupted!

As you might remember from a previous post, I pay for Mozy backup service to backup these photographs but since I've been throttling the re-upload of all these photographs (see that previous post for why) it still hadn't finished re-backing up everything on the Drobo.

It was percipient that I had FolderShare, setup to synchronize everything on the drive to another Drobo connected to another computer. If it wasn't for this, I could have lost most, if not all, of my photographs and I WOULD HAVE FELT DEVASTATED!!!

I finally got everything back in place yesterday and I was "up and running again" but if all the stress from this wasn't enough, Mozy decided it wanted to re-upload everything on the Drobo yet AGAIN. For frack sake, NOT AGAIN!!! Mozy service is going to be canceled at the end of the month.

My advice to Mozy:
Get your act together and make it so in the event a "deleted" file reappears within 30 days it doesn't have to be re-uploaded! Fix this BUG and I'll gladly pay for the service again.

I'm calling it a bug, as it is ridiculous: Files shouldn't be "marked as deleted" immediately. There is no reason to! Everyone deletes files by accident or has similar problems like this fiasco and get the files back in place without having to download them from Mozy or maybe they do have to re-download them from Mozy. But, in either case, there is no reason that the files should have to be re-uploaded again once they're back in place on the user's system when they're still on your servers. FFS WHY DO YOU GUYS THINK THIS IS A GOOD IDEA??!

Until and unless this bug is fixed I'll just use Amazon AWS S3 for off site backup as I do for all my commercial photography.

One thing that's important for me to clarify: I don't think it was Drobo's or Mac's fault.
I believe that this volume corruption could have occurred with ANY external hard drive and wasn't anymore likely to happen because I had a Drobo. I've read it doesn't matter if you're using Mac or Windows and nor does it matter how the drive is formatted. It's just one of those unfortunate things that can sometimes happen because the drive isn't properly unmounted due to a crash.

Readers: What do you use to backup off site?
Please let me know your recommendations or thoughts on this fiasco in the comments.

Posted in Photography by usrbingeek at 2008-11-16 01:41 ET (GMT-5) | 4 Comments | Permalink



Comments

I use Safe Snaps, safesnaps.com, fixed fee, no limits, no Mac support though, just Windows and Linux.

Posted by: Johnny at November 16, 2008 08:46 AM

Thanks for visiting and saving my sanity by turning Vermont green.

As for this post, half of it was greek to me, so I really have no input. I might have to stick around and see if I can learn anything!

Posted by: Lorie at November 16, 2008 10:55 AM

I've been quite happy with JungleDisk/S3/Dropbox. However I only use it for less than 1GB worth of data

Posted by: pb30 at November 16, 2008 11:59 AM

You are comparing a local disk based backup to an internet vaulting system. I assume you are running gigabit ethernet on your lan. What is your internet bandwidth?

Are you using Mozy Pro or Mozy Home? If it is the later, I think you are expecting too much. The former handles incremental changes quite well. And how exactly are they going to provide you with unlimited data storage, and read your mind every time you delete a file?

Pay for a remote hosted server and do it yourself if you want that level of service.

Personally, I'd NEVER use a vaulting online backup as my primary. That is my offsite, disaster, house burned down solution. How much are your photos worth? How much do you pay for Mozy? Please.

You really need both. Keep a local backup, and also a remote backup in case your studio burns down.

Posted by: Charley at February 6, 2009 07:52 AM










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